At Paris Jewelers, we stock tens of thousands of items in our warehouse, however, we do carry over 50 name brands. If your item is not in our stocking warehouse, we immediately contact the manufacturer and check the stock in their warehouse. If the item is in stock in the manufacturer’s warehouse, we authorize that manufacturer to ship the merchandise to you directly. This method is referred to as drop shipping and it does save time. We can also authorize manufacturers to overnight, second or third day air the merchandise if needed. Please review the “Gift Wrapping” and “Sentiment Card” section of our policies for further information regarding stocking of merchandise and time frames of delivery.
In the event that an item is “out of stock,” we will notify you via email within 24 or 48 business hours of your order. Most of the time, we notify our customers the same day. This email will ask you if you would like to keep, change or cancel your order. If the order is considered a “special order” we will ask for your permission to take a 50% deposit. “Special order” means that the item is not kept in stock in the USA and will be shipped from the factory overseas. The email will also ask if you would like a gift card sent to the gift recipient notifying them that an order has been placed by you, what was ordered and an estimated delivery date. Many times if Paris Jewelers and the manufacturer are out of stock almost all online retailers will also be out of stock. Sending a gift card will make the gift recipient aware of a “coming soon” gift. This is especially important and useful for bridal gifts or gift registries. Please be aware that Paris Jewelers never charges your credit card prior to shipping your order (except in case of a “special order”, but we always confirm our steps with you first). We feel that this is the most honest and best policy for our most valued customers. This policy gives our customers the confidence that we will ship their order as fast as possible.
Shipping
Paris Jewelers uses FexEx and UPS for our preferred shipping carriers. All packages are insured, packaged with care by our expert and trained packaging department. We do offer upgraded shipping for packages needed rushed. Please note that we only use UPS for upgraded shipping. Please read below for upgraded shipping policies. All items that are in our warehouse usually ship within 24-48 hours, however orders shipped by ground should be given 10 full business days for delivery. Paris Jewelers will contact you by email or phone if any of the items in your order are out of stock. We will advise you on the estimate for delivery of these items. Paris Jewelers reserves the right to update any shipping fees. The customized shipping fee will be calculated and displayed during the checkout process and is an estimate for one shipping box. If multiple shipping boxes must be shipped overnight, the shipping charge will increase. Please be aware that you will be notified prior to any increased shipping fees and you will have the right to change or cancel your order. If the items in your cart are eligible for free shipping (any purchase over $150 is eligible for free shipping at Paris Jewelers), that refers to basic shipping only. In case you wish to choose expedited services, you will be charged an additional fee.
Upgraded Shipping:
If your package must be upgraded to overnight, second or third day air, your order will be processed the next business day. For example, if your order is submitted Friday, and you choose to have your order overnighted, your order will be processed and shipped out on Monday. If your order is submitted on Monday and you choose 2nd day air your package will be processed Tuesday, and you will receive your order on Thursday. There are exceptions to this policy and for any same day shipments you must call us at 877.447.2747, 201.652.2856 and speak to a customer service representative. Please be sure to pay special attention to your email submitted in your order or your telephone number submitted in your order so that we could contact you with updates on your order. This especially applies to backordered items where we will need to inform you as soon as possible. If you wish to have your order gift wrapped, we will happily do that. However, this might hold your order for a little bit. Please keep this in mind when submitting rushed orders.
Complimentary ground shipping is only available to the 48 contiguous states and is not offered to Alaska or Hawaii.
Paris Jewelers & Gifts reserves the right to take any action, in its sole discretion, to rectify any error(s), including and not limited to canceling your order, pricing, promotions, etc.
Coupons
* 20% off Friends and Family coupon code “cart20” – for a limited time. Excludes sale items. Excludes Herend, Halcyon Days, Match, and William Yeoward. Individual use only – coupon cannot be used in conjunction with other coupons.